My Indici
Your Cambridge Medical Team
We offer a range of general medical and urgent care services, along with minor surgery and specialist nurse clinics. Our team works hard to ensure the best outcome for patients within Cambridge.
Consults and enrolments
Cambridge Medical Centre is currently accepting enrolments from patients new to Cambridge or who reside in Cambridge and are not registered with a practice.
We offer both face to face and phone consults. Please let our team know which you prefer. Please note that a GP may require you to attend face to face depending on your presenting issue.
Your Cambridge Medical Centre Team - Our Location and Medical Centre
Situated on a multi-functional site that also incorporates Pathology, Pharmacy and Medical Imaging services, our modern Centre is uniquely placed to provide its enrolled patients, visitors and newly relocated people to the Cambridge community, with a comprehensive and service focused experience.
Please be considerate to other patients if you have several problems which may require more time than one appointment allows.
At Cambridge Medical Centre we have a "One problem per Consultation" Policy. We kindly ask that all patients try and stick to this policy as the main reason for this request is so our doctors can practice safely and effectively.
GP appointments are a limited resource, and we would kindly ask that such a service be used with care and consideration. Therefore, please do not be offended if the doctor asks you to rebook for your other problems.
If you let our reception team know what is going on for you, they may be able to suggest an alternative option available to you such as:
- Booking a double appointment to give you and the doctor more time (subject to additional fees)
- A Nurse appointment including immunisations, clinics, and our triage service to assess your need and how best to manage it
- A Pharmacist appointment including medication education and health clinics
We try to ensure that you see your regular doctor as this maintains continuity of care.
It is therefore best if you make your appointment in advance.
We recommend that you get to know more than one of our GP’s so that you have options if your regular GP is unavailable.
If your need is urgent then you will be triaged by a clinician to determine how best to manage your need. If it is determined you need to be seen the same day then you will be booked with the triage doctor on duty that day.
If you no longer require a booked appointment, please phone, or email us at least 2 hours beforehand so that we can make this available for another patient. There will be charge for missed appointments where you don’t notify us in advance.
Home Visits
Home visits are available if needed but we prefer patients to attend the practice if at all possible, as this makes diagnosis and treatment easier. Please phone early if requesting a visit and discuss with the nurse as to why this may be necessary.
Texting
For patients with mobile phones - we are able to contact you by text for routine things as reminders, immunisations, results etc. We need your consent to do this. Please advise our reception staff if you do not consent to be contacted by text.
Enrolling with Us
To register with our practice you need to complete an enrolment form. We will request your medical history from your previous doctor with your permission and you will be asked to sign a form for this.
Updating Your Details
Please let us know promptly when you move house or change your contact details, including cell phone numbers. From time to time we need to initiate contact with you and up-to-date information is important.
Leaving the Practice
If you leave the practice or are going overseas for more than six months, please let us know so that we can cancel reminder notices and keep our records up to date. Your new doctor will request your notes from us once you have enrolled with them. If you are going overseas and require your records please contact us before your departure.
Dealing with Difficulties
If there is a problem about the way you have been treated, or if you are unhappy with any of the services provided, you need to tell us as soon as possible. Please contact the Business Manager or outline your concerns in a letter to the practice. We expect both staff and patients to treat each other with respect.
Your complaint will be acknowledged within 5 working days of being received. Following this we will notify you within 10 working days of the status of your complaint and the next steps.
For further information regarding your rights and the complaints process please refer to the Health and Disability Commissioners website through the link below:
Test Results
Please allow approximately 3 days for laboratory and scan results. In case of an abnormal result, or for further instructions from your doctor you will be contacted in a timely manner.
If your test results or scan results are normal it is not routine practice for us to phone you.
Please feel free to contact the Medical Centre for your test result. Results are also available online if you sign up for MyIndici.
Teaching Practice
We are involved in teaching both graduate (qualified) and undergraduate (student) doctors and nurses. On occasions you may be asked for your permission for another person to be present during a consultation. This is entirely voluntary, but please remember you will be helping to train and give experience to another doctor/nurse. If you decline, this does not alter your consultation or management.
Saturday Clinic at Cambridge Medical Centre
Our Saturday clinics are now closed until further notice. Cambridge Medical Centre is partnered with Practice Plus who offer a same day after-hours virtual GP consultation service - weekdays 5.00 to 10.00pm and weekend 8.00am to 8.00pm. https://practiceplus.nz/
For Face to Face urgent care, after hours and weekends the following medical centres are available:
Mahoe Medical - Te Awamutu 8.00am to 8.00pm, seven days a week
Victoria Clinic - Hamilton 8.00am to 8.00pm, seven days a week
Anglesea Accident and Medical - Hamilton 24 hours, seven days a week
48 Alpha Street
PO Box 125, Cambridge 3434
P: 07 827 7184
EDI: CAMMCCAM
E. info@cambridgemedicalcentre.co.nz